Resume
PREVIOUS PROFESSIONAL WORK EXPERIENCE
One year, 11 months | Omaha, NE | Hybrid
Customer Care Kitchen Expert
May 2025 - Present
Serve as a subject matter expert on Toast Kitchen Display System (KDS) functionality and restaurant operations.
Troubleshoot and resolve escalated issues involving item routing, printer/kitchen setup, and software workflows.
Collaborate with Product and Engineering teams to report bugs, identify trends, and improve platform stability.
Train and mentor new support specialists on best practices for handling complex kitchen-related cases.
Deliver consultative support to restaurant operators, improving order flow, staff efficiency, and guest experience.
Provide feedback to leadership to enhance internal documentation, processes, and customer-facing resources.
Serve as a subject matter expert on Toast Kitchen Display System (KDS) functionality and restaurant operations.
Troubleshoot and resolve escalated issues involving item routing, printer/kitchen setup, and software workflows.
Collaborate with Product and Engineering teams to report bugs, identify trends, and improve platform stability.
Train and mentor new support specialists on best practices for handling complex kitchen-related cases.
Deliver consultative support to restaurant operators, improving order flow, staff efficiency, and guest experience.
Provide feedback to leadership to enhance internal documentation, processes, and customer-facing resources.
Skills: Collaborative Problem Solving · Analytical Skills · Software Troubleshooting · De-escalation · Customer Satisfaction · Mobile Device Hardware Troubleshooting · Mobile Device Management · IT Service Management · Microsoft Office · Information Systems · Sales Management · Reporting & Analysis · Business Analytics · Online Marketing · Email Marketing · Integrated Marketing · 3rd Party Integrations
Employee Cloud Support Specialist II
May 2025 - Aug 2025
Handled tickets relating to payroll software use and troubleshooting.
Assisted with escalated cases, and provided support internally to team members with advanced issues.
Handled tickets relating to payroll software use and troubleshooting.
Assisted with escalated cases.
Provided support internally to team members with advanced issues.
Skills: IT Service Management · IT Operations · Information Systems · Microsoft Office · Cloud Computing · Customer Service · Analytical Skills · Payroll Analysis · IT Integration · Cloud Applications
Employee Cloud Support Specialist II
Feb 2024 - May 2024
Cloud support for the Toast Payroll module.Cloud support for the Toast Payroll module.
Skills: Software Troubleshooting · IT Service Management · Technical Support · Information Systems · Microsoft Office · Cloud Computing · Customer Service · Payroll Analysis
Cogir Senior Living | Portland, OR | In Person
Business Office Manager
March 2023 - March 2024
Managed financial and administrative operations in senior living.
Ensured accuracy, compliance, and seamless support for residents and families.
Managed financial and administrative operations in senior living, ensuring accuracy, compliance, and seamless support for residents and families.
Skills: Accounts Receivable (AR) · Accounts Payable (AP) · Payroll Administration · Client Billing · Account Reconciliation · Compliance Management · Regulatory Documentation · Contract Management · Vendor Management · Employee Training · Timekeeping · Customer Service · Family Relations · Cross-functional Team Leadership · Confidential records management · Business Analytics · Problem Management · De-escalation · Paycom · Social Marketing Fulfillment · Analytical Skills · Communication
